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PlayID Privacy Notice: How We Handle Your Data

Declan Wright | Lead Financial iGaming Analyst – With deep expertise in North American data privacy laws, Declan reviews compliance documentation to ensure e-wallets meet strict local data protection regulations.

This Privacy Notice (hereafter referred to as the "notice") explains how PlayID ("us", "we", "our") handles your personal data. This notice applies to the personal data collected from registered users ("Player(s)") who have an account on our mobile application, website, and visitors to our platform.

Who We Are

We are the data controller of your personal data because, in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this notice.

If you have any questions about this notice, including any requests about exercising your privacy and data protection rights within Canada, you can contact our Data Protection Officer by sending an email to [email protected].

What Personal Data Do We Collect?

We may collect various forms of personal data depending on how you interact with our e-wallet services.

Data You Provide to Us Directly

We require specific information to establish and secure your financial profile:

  • Registration Data: To create an account on our mobile application or website, you need to provide us with your personal data. This includes your email address, date of birth, country of residence (e.g., Canada), phone number (+1 region), gender, full name, Social Insurance Number (SIN) or equivalent national ID, postal code, and username. Upon registering, we will automatically receive your IP address and location data.
  • Due Diligence Data: We collect your identity card number, provincial driver’s licence, or passport number, proof of address, source of wealth/funds, bank ID, and financial statements. This is mandatory to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification, and Anti-Money Laundering (AML) purposes.
  • Financial Information: We may collect your financial information, including Bank ID, Interac details, IBAN, and payment system specifics, to facilitate fast withdrawals and deposits to your account.

📌 Important: Your financial data is securely tokenized. We process this information strictly to facilitate your transfers and ensure AML compliance across the network.

Personal Data We Collect Automatically

  • Device Information: We receive information about the device and software you use to access our services, including Internet Protocol (IP) address, operating system version, and biometric device identifiers used during authorization.
  • Logs and Usage Information: To help us understand how you use our services and to improve them, our servers automatically log usage data when you interact with our website. This includes records of your activities, date and time of your sessions, the pages you view, and time spent in a session. We gather some of this data through cookies and similar technologies.
  • Location Information: We may collect or infer your general location information when you use our Services to ensure jurisdictional compliance.

Personal Data That We Receive From Others

We may collect your personal data from other sources to provide and personalize our services to you and/or to comply with legal obligations.

We may gather data from publicly available sources (such as public and government databases) and commercially available databases from third-party entities. This includes financial and credit institutions, fraud prevention agencies, and public authorities. These sources assist us in verifying your identity and investigating suspicious activities, specifically for fraud prevention and anti-money laundering purposes. Furthermore, we may infer additional personal data based on your interactions, such as your preferences based on the web pages you view.